Refund policy

Version: 1.0
Last Updated: 1 September 2025

This Policy explains how VYzis Eduards – EI handles refunds for purchases made on https://marketingshop.online.

We keep things simple and customer-first: a no-questions-asked 14-day refund applies to all purchases by EU/EEA consumers — even if the digital product or service has been accessed or used.

This policy adds to, and does not reduce, your statutory rights.

1. Company Details & Contact

VYzis Eduards — EI
SIREN: 992 882 076
SIRET: 992 882 076 00019
Address: 4 Rue de Verdun, 59139 Wattignies, France
Email: info@marketingshop.online
Phone: +44 7366 494467
Website: https://marketingshop.online

2. Scope

This policy covers:

  • Digital Products: e-learning courses, tutorials, downloadable materials, and certificates
  • Digital Services: development/consulting, implementation, and maintenance

All deliveries are digital — no physical shipping.
“Returns” mean revoking access or cancelling services.

3. 14-Day Refund

Eligibility: Refund requests must be made within 14 days from the date of purchase.
No reason required: Simply email info@marketingshop.online with your order ID.

Used digital content: Included in the refund policy.

Services already started:

  • Default full refund within 14 days
  • If not feasible due to substantial bespoke work completed at your explicit request, we offer a customer-friendly remedy (often pro-rata)

After 14 days:
Contact us — we consider goodwill refunds on a case-by-case basis.

4. How to Request (Step-by-Step)

  1. Email info@marketingshop.online with subject line “Refund Request” and include your order ID
  2. We confirm receipt within 1 business day
  3. Refunds are processed within 14 days (usually faster)
  4. Refunds are issued to the same payment method (unless you request otherwise)
  5. Access to refunded digital content is disabled within 24 hours of the refund, and any related certificates or licences are cancelled

5. Payment-Method Specifics

Bancontact:

  • Technical refunds possible up to 365 days
  • No chargebacks available → contact us directly for immediate resolution

Other methods (cards/alternatives):

  • Refunded back to the original payment method whenever possible

No fees:
We never charge administrative or processing fees for refunds.

6. Subscriptions / Staged Services (If Applicable)

  • Cancel anytime
  • Full refund if cancelled within 14 days of purchase or renewal
  • For milestone-based services, you may request a refund within the first 14 days — we’ll refund in full unless you prefer a pro-rata arrangement

7. Processing Times & Confirmations

Refunds are processed within 14 days, and confirmation is sent by email.
If funds are delayed after our confirmation, please allow for bank or PSP processing times and contact us if needed.

8. Fraud, Misuse, or Regulatory Limits

We may investigate suspected fraud or abuse (e.g., repeated refunds after full consumption of content) to protect users and comply with payment-network rules.
We always act reasonably and in good faith.

9. Governing Law & Rights

  • EU/EEA consumers: This policy is more generous than EU minimum legal requirements.
  • Governing Law: France (without prejudice to mandatory local consumer protections).

10. Changes

We may update this Refund Policy from time to time.
Effective Date: 1 September 2025